FAQ

1. What operations can be performed with the help of your service?

Here you can buy and sell Bitcoin, BTC-E USD, SEPA, Bank Wire, Perfect Money, Moneygram / Western Union transfer. You can buy bitcoins with Ria transfer or PayPal. 
We providing exchange service in many countries. Buy bitcoins or Perfect money in Spain, exchange bitcoin in Lithuania, sell Bitcoins in Ukraine,Russia,Belarus etc.
Exchange bitcoin to La caixa (Spain), Buy ecurrency with Sauliu bankas (Lithuania),Sberbank,Wire USD, EUR.

2. What are the guarantees?

We have a many years currency exchange experience, also we are represented on the exchanger monitoring services, where there is feedback left by our customers. You may also find feedback on our website and on forums specializing on e-currency exchange. All our payment accounts are verified.

3. Are there any additional/hidden fees in your exchange service?

Our customers pay
payment system commissions  for outgoing payments. We do not deduct any other additional fees (in case you buy Western Union, Moneygram or PayPal it is necessary to discuss the conditions of the exchange with the operator in online-support).

4. May I order an exchange between the third parties accounts?

You can not order an exchange in favor of third parties (including family or friends).


5.
I filled out the application form, but nothing happens when I click "Exchange". Why?

Before you create an order you need to confirm that you are acquainted with the rules of exchange and agree with them. To do this you need to put the V next to I agree to the Terms of Service under the paynent details fields. Only after that the "Exchange"
button will become active.

6. The order has been paid. When will I receive my exchanged money?

We usually make transactions to your account within 2-3 minutes after the order has been paid. If you send Bitcoins we make the payout immediately after 1 confirmation of Bitcoin network. If your order is not paid after 15-20 minutes, check the status of the order in My Orders section. You can always find out about the state of your order in online chat. Transactions in some systems may take longer (up to two working days). Before placing an order pay attention to our working hours.

7. My Order status is Failed/Refused, what should I do? 

Please contact our online support.
You may need to check if the outgoing transaction was successful.

8. How can i cancell my order?

If your order has already been fulfilled you won`t be able to cancel it. If you have made a payment but haven`t marked your order as paid please contact our online-support, we will refund your payment (the fee may be excluded).

9. What if I indicated incorrect details for incoming payment?

If the funds have already been sent to the indicated details and reached someone else's account, you'll need to solve the problem with the owner . If the funds have not been sent or have been sent to non-existent details, you will be notified on the problem by e-mail or phone. The funds will either be returned to you excluding the fee or sent repeatedly to the correct details. To solve this problem you may always contact the online support.


10. I want to order exchange, but there is not enough currency reserve to create an order. What do I do?

You may contact the online support, your request will be considered individually.

11. I accidentally closed the browser window, without completing the order, what should I do?

Please find an automatic email from our site and follow the link in it.

12. Do I have to register on the site?

Registration is desirable but not necessary.
Registered users have access to all the benefits of our website such as Affiliate Program and Profile with the Orders list.
You can also log in using social networks.

13. How Exchange Western Union to Bitcoin?

Exchange WU to BTC is very simple. You can make exchange btc via website. Create order, choice Western Union to Bitcoin and press Exchange. Then fill all fields, Name and Last name, phone number, choice country from which you will send WU to BTC. Then press on checkbox that you agree with ruls and conditions of exchanger Lionex.net and press continue.
On 3 step, you will get details for sending WU to Bitcoin. Send Western union and put MTCN number in spessial field. In 30 min, we will send you Bitcoin.
Also, you can easy contact us in online support and we will conert western union to Bitcoin very fast. 
14. I want exchange MoneyGram to Bitcoin
If you want convert moneygram transfer to bitcoin currency, its easy make with 3 steps.
1. Create order, choising Moneygram and btc, then fill fields with sender info. First and Last name of sender, country, email and phone number.
2. Recieve details to whom you should send MG.
3. Send Moneygram and provide us reference number. You will get bitcoin very fast, within 10-30 mins.
To exchange bitcoin with moneygram mannual, contact our support. Buy bitcoins with moneygram with safe and quality support on Lionex.net
15. How to Buy bitcoins with Ria transfer?
Exchange Ria transfer to Bitcoin is very easy. Make order on the main page, fill sender info on second step and provide us reference transfer number, when you sent ria transfer. Exchange Ria to BTC is safe. Contact us in online help to convert Ria to BTC or buy sell bitcoins.
16. Kaip pirkti bitoin?
Norite pirkti bitcoin? Tai lengva padarity. Pirkti bitcoin per Siauliu bankas. 5 min i bitcoin savo piniginije


Reserves
Electronic money:
  Btc-e code USD No funds
  Perfect Money USD 27.27 USD
  WMZ 2100.00 USD
  PayPal EUR 250 EUR
  PayPal USD 2700.00 USD
  BitCoin 0.353894 BTC
  Qiwi RUB No funds
  Yandex money No funds
  Lite Coin No funds
  OkPay USD No funds
  Payeer USD No funds
  Ethereum 0.200000 ETH
  Maxipay.eu EUR 2300.00 EUR
Cards:
  Privat24 UAH 100.00 UAH
  SEPA EUR No funds
  Wire GBP 100.00 GBP
  Wire USD No funds
  La caixa EUR (Espana) 1000.00 EUR
  Sauliu bankas EUR (Lithuania) 5000 EUR
  Сбербанк No funds
  Ощад Банк No funds
  Альфа-банк 17500 RUR
Money Transfers:
  Western Union EUR No funds
  Western Union USD No funds
  Moneygram USD No funds
  Unistream USD No funds
  Contact USD No funds
  Золотая Корона No funds
  RIA USD 3000 USD
Cash:
  Cash UAH 50000 UAH
  Cash USD No funds